Delivery policy

• Where: anywhere in South Africa. We do not deliver outside South Africa, and we do not offer collection.
• How: orders are packed and shipped by courier directly from our distribution partner's warehouses (Gauteng, Western Cape and KwaZulu-Natal).
• When: usually 2–5 working days after dispatch. If your item ships from a warehouse in another region, or you are in a remote area, allow a few extra days.
• Delivery fee: R290 per order (a lower fee of R70 applies to larger orders; the fee for your order is shown before you pay).
• Tracking: we keep you updated by email as your order is placed, packed and dispatched.

When your parcel arrives

Please check the parcel and its contents. If anything is damaged, missing or wrong, tell us within 2 working days (see Returns & refunds). The risk in the goods passes to you on delivery.

Delays

If there is a delay with your order (for example the item has just sold out at the warehouse), we will contact you straight away. You can then choose to wait, choose another item or get a full refund.