Returns & refunds

To start a return or warranty claim, contact us with your order number, the item, the reason and (if possible) photos: WhatsApp 082 708 2658 or flightcomputer.info@gmail.com. Please don't send anything back before we have confirmed the return and the return address.

Changed your mind: 7-day cooling-off

Under section 44 of the ECT Act you may cancel an online purchase within 7 days after you receive the goods, without giving a reason.

• The item must be unused, complete and in its original packaging.
• You pay the direct cost of returning the item.
• We refund the full amount you paid within 30 days of your cancellation.
• This does not apply to software, licence keys or media once unsealed or activated.

Faulty items: 6 months

Under section 56 of the Consumer Protection Act, if an item is defective, unsafe or not fit for its purpose, you may return it within 6 months of delivery. You may choose a repair, a replacement or a refund. We will have the item assessed by the supplier or manufacturer, and we cover the reasonable cost of returning a faulty item.

Wrong or damaged on arrival

Please check your parcel when it arrives and tell us within 2 working days if an item is wrong or damaged. We will arrange a replacement or refund.

Manufacturer warranty

Most products also carry a manufacturer warranty, shown on each product page. Claims under the manufacturer warranty go through us; we log them with the supplier and keep you updated.

Refunds

Refunds are paid back to the payment method you used, or to your bank account, once the return has been received and checked.